Delivery & Refunds
Your digital handover
We deliver the revised PDF or Word files agreed for your order, together with a change report. Delivery is by email, subject to the arrangements in your quotation. This is a service on supplied documents, rather than a sale of ready-made downloads.
The agreed schedule
Your written quotation sets the delivery schedule for the particular material and scope. If a change is needed, we discuss it and record the agreed arrangements in writing.
If delivery is missing
Check the email address used for your order and any filtered folders. If the files have not arrived as agreed, write to team@presavynclientpresentations.com with enough information to identify the order. We will resend the material or explain the issue. Missing-delivery response period: [Missing-delivery response period to be confirmed].
Consumer service contracts
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (PRESAVYN CLIENT PRESENTATIONS, 5 Brayford Square, London, England, E1 0SG, team@presavynclientpresentations.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
Starting work early
If you want work to begin during the 14-day cancellation period, we ask for an express request recorded in the written order arrangements. If you then cancel, you may have to pay proportionately for work performed following that request, as described above.
Starting work by itself does not remove your cancellation right. Where the service has been fully performed, the right can end only where the applicable requirements for your express request and prior acknowledgement that the right would be lost on full performance have been met.
Business cancellation
A business buyer has no statutory 14-day cancellation right. To request cancellation or termination, give written notice. The written agreement governs charges for agreed work already performed and the return of prepaid amounts relating to unperformed work.
How to give notice
Send a clear statement of your decision by email to team@presavynclientpresentations.com or by post to our registered office. You can use the model cancellation form below, but you do not have to. Include information that lets us identify the contract.
Work that is not as agreed
If you believe the delivered service is faulty or not as described, explain the problem and identify the relevant file or change. We will consider the issue under the contract and your applicable legal rights.
For consumers, remedies can include repeat performance at no extra cost and, where the legal conditions apply, an appropriate price reduction or refund. Nothing on this page limits statutory rights.
Payment and complaints
Prices are quoted in pounds sterling (GBP), with applicable taxes and payment arrangements set out before payment. Use team@presavynclientpresentations.com for a complaint about delivery, cancellation or the service. Our Terms of Service explain complaint handling.
Model cancellation form
Complete this form only if you wish to cancel the contract. You may print it or include its details in an email.
To PRESAVYN CLIENT PRESENTATIONS, 5 Brayford Square, London, England, E1 0SG, team@presavynclientpresentations.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Last revised 9 November 2026