Initial enquiry
Begin with the file format, approximate length, intended use and any known difficulties with the structure. A description is enough at this point; the website does not accept file uploads.
How it works
From your first outline to revised files.
A clear starting point, a written agreement and a handover you can refer back to.
Describe Agree Provide Revise Hand over
Each stage has a purpose.
File exchange follows the written agreement. Sending an enquiry alone does not place an order.
Written scope and quotation
We establish which work is appropriate and put the scope and commercial arrangements in writing. You accept the quotation in writing and we confirm the order.
Customer materials
Once the work is agreed, provide the identified files and any context needed to interpret them. The arrangements for exchanging full source files are confirmed separately from your initial enquiry.
Agreed work
We make the structural changes covered by the scope. If questions arise or you request additional work, any change to the scope and its consequences is agreed in writing.
Digital handover
Your revised documents and change report are provided by email, subject to the arrangements in the quotation. Use the report to locate the adjustments and raise questions about the agreed work.
Before payment
The details belong
in your quotation.
The quote explains what you are agreeing to. Ask about anything unclear before written acceptance and order confirmation.
Quotation contents
Full price in GBP Set in your written quote
- Applicable taxes
- Shown with the full price
- Scope
- The documents and work covered
- Delivery schedule
- Agreed for your material
- Included revisions
- Recorded before payment
The starting material
The versions we agree to work on.
Keep a record of which files you provide and the context shared with them. This helps connect the scope to the documents being revised.
The delivered results
The changes, made traceable.
Read the change report alongside the returned files. If something has not arrived, or a change needs clarification, contact us with the file name and relevant detail.
Read Delivery & Refunds