Terms of Service

Who we are

These terms apply to services supplied by PRESAVYN CLIENT PRESENTATIONS, company number 17320819, registered in England and Wales, with its registered office at 5 Brayford Square, London, England, E1 0SG. Our contact email is team@presavynclientpresentations.com.

The service

We carry out agreed accessibility and reading-structure work on PDF and Word documents you supply. Short Document, Structured Report and Document Collection describe indicative scopes; the written quotation defines the particular work.

Work may address headings, reading order, descriptions of images, table organisation and link wording. We return revised files and a change report. We do not supply legal compliance certification or promise a particular conformance level.

Making an agreement

You begin with an enquiry. We provide a written quotation setting out the proposed scope and arrangements. You accept it in writing, and we issue written order confirmation. The contract is formed when we confirm the accepted order in writing. An enquiry alone is not a purchase.

Quoted price and taxes

The quotation states the full price in pounds sterling (GBP), including the applicable taxes, before payment. Scope, delivery schedule and included revisions are stated alongside it. Any change to the work or price requires written agreement; no undisclosed charges are added later.

Payment arrangements

The available payment methods and arrangements are set out in your written quotation. The website does not collect payment or financial credentials. Check and agree those arrangements before accepting the order.

Materials and instructions

You must be entitled to provide the files and authorise the agreed work on them. Supply the identified versions and the context needed to understand their contents. Please tell us about any restrictions on use or handling before transfer.

If required information or files are unavailable, we discuss the effect on scope and delivery. A change to those arrangements must be agreed in writing.

Delivery and revisions

Digital handover is by email, subject to the details in your quotation. It includes the revised documents and change report. The delivery schedule and included revisions are those agreed for your order; additional work requires a separate written agreement.

Cancellation and refunds

Our Delivery & Refunds page explains consumer cancellation, the model cancellation form, refund arrangements and problems with delivered work. Those provisions form part of these terms. Statutory rights are unaffected.

Rights in the material

You retain your rights in the material you supply. You must have permission for third-party material used in the work. Your permitted use of the revised results follows the written scope and any existing third-party rights.

We use supplied material for the agreed service and its administration. These terms do not give us permission to publish your documents as portfolio material.

Liability and your legal rights

We are responsible for carrying out the service with reasonable care and skill. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that the law does not allow us to exclude or restrict.

Nothing here removes a consumer’s statutory rights. If the service does not meet the contract, the remedies available under applicable law remain available. The service boundary concerning certification does not remove responsibility for the work we agree to perform.

Ending a contract

Consumers can exercise the cancellation rights described on the Delivery & Refunds page. Any other agreed ending of the work should be recorded in writing.

A business customer seeking to cancel or end work must give written notice. Business buyers have no statutory cooling-off right. Charges for agreed work already performed and the return of prepaid amounts for unperformed work are dealt with under the written agreement. If we need to end an order, we explain the reason in writing and address work and payments already made under the agreement and applicable law.

Complaints

Email team@presavynclientpresentations.com with the order details, the issue and the outcome you are seeking. Complaint response period: [Complaint response period to be confirmed]. This does not limit any right to a legal remedy.

Changes to these terms

The version agreed when you place the order applies to that order. We may update the published version for future orders. Existing terms change only where both parties agree a lawful change.

Governing law

The law of England and Wales governs the agreement, with disputes subject to its courts. Consumers retain applicable mandatory protections and any right to bring proceedings in the courts of their home jurisdiction.